Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs. If this answer missed the mark, please let us know so that other community members can lend a hand. Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.) Taking a moment to do this will help others with similar questions find useful answers. If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. If you are having trouble with your Autodesk Account or an eStore purchase, please visit our order support page where you will be able to chat with a representative or submit a support request. Students should request to have the confirmation email resent via this form. If none of those items helped, please submit a support request as follows: If you cannot access software in your account and need to download it now, please go to the Virtual Agent. Please check there.Īlso, please note that you should be able to access your download and activation information by logging into If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Everyone loves Sketchbook for its elegant interface and natural drawing experience, free of distractions so you can focus on capturing. Artists and illustrators love Sketchbook for its professional-grade feature set and highly customizable tools. Hello tringer222 and welcome to the Autodesk community! Sketchbook is an award-winning sketching, painting, and drawing app for anyone who loves to draw. Can someone help me figure out this issue? Any help will be appreciated.įor Autodesk employees, if it helps my order number is: 20023 and my email is: you. I entered in my serial number and the product key to see if would work however the "OK" option was still not highlighted and could not be clicked. I then found a list of product keys on the Autodesk website for all their programs and I found the one for Sketchbook Pro. I checked my confirmation emails and noticed it had given me my serial number (11 digit number shown as "123-12345678") but no product key was given in any email i had recieved. It then asked me for my serial number and product key. Overview of Changes On April 6, 2021, commercial licenses of Autodesk SketchBook Pro software will no longer be available for purchase or renewal as part of the Media & Entertainment Collection, the Autodesk Alias AutoStudio bundle and as a standalone enterprise subscription. I then went through the installer and opened up Sketchbook. An Autodesk employee posted a link to where people can download Sketchbook Pro 7 so I went to the link and downloaded the product. I looked through forums on here about people with the same problem finding the download. It directed me to my account page to download the product, however the product download was no where to be found but my reciept for buying sketchbook was on my account page. I received the email stating my download is ready early this morning. Hello, last night i purchased Sketchbook Pro 7 as part of the 50% off sale.
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